Terms & Conditions

OS Meatshop BV
Ridderstraat 2
3800 Sint-Truiden, Belgium
VAT: BE 0766.820.830
Email: info@osmeatshop.com
Phone: +32 499 746 353

Effective Date: 16/11/24

1. General

1.1 These Terms and Conditions (“Terms”) govern all orders and purchases made through OS Meatshop BV’s website, www.osmeatshop.com.
1.2 By placing an order, you agree to be bound by these Terms. Please read them carefully.
1.3 OS Meatshop BV reserves the right to update or modify these Terms at any time without prior notice. Changes will be effective from the date they are published on the website.

2. Products

2.1 OS Meatshop BV specializes in selling high-quality Wagyu meat online, delivering to customers across Europe.
2.2 All products are subject to availability. If a product is unavailable after an order is placed, we will inform you as soon as possible and offer an alternative or refund.

3. Pricing

3.1 All prices are listed in EUR (€) and include applicable taxes unless stated otherwise.
3.2 Prices are subject to change without notice, but any such changes will not affect orders already confirmed.

4. Ordering Process

4.1 Orders can be placed via our website. By completing an order, you confirm that all information provided is accurate.
4.2 Once your order is placed, you will receive a confirmation email. A contract is formed only when your order is accepted.

5. Payment

5.1 OS Meatshop BV accepts the following payment methods:

Credit Card
Visa
Mastercard
Bancontact
Belfius
KBC/CBC
Dankort
Postepay
Sofort

5.2 Payments are processed securely through trusted payment service providers. Your financial details are not stored by OS Meatshop BV.

6. Shipping and Delivery

6.1 OS Meatshop BV delivers Wagyu meat throughout Europe.
6.2 Delivery times and costs will be clearly stated at checkout.
6.3 While we strive to ensure timely delivery, we cannot be held responsible for delays caused by external factors such as courier issues or customs processes.

7. Returns and Refunds

7.1 Due to the perishable nature of our products, returns are not accepted.
7.2 If a product arrives damaged or does not meet your expectations, please contact us within 24 hours of delivery at info@osmeatshop.com with supporting documentation (e.g., photos).
7.3 Refunds or replacements will be provided at our discretion in cases of valid complaints.

8. Liability

8.1 OS Meatshop BV is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
8.2 Our maximum liability is limited to the purchase price of the product in question.

9. Customer Responsibilities

9.1 Customers are responsible for ensuring that their delivery address is correct and accessible.
9.2 It is your responsibility to ensure proper storage and handling of delivered products to maintain their quality.